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We accept orders daily. On average, order processing takes 2 to 3 business days.
Our company delivers exclusively across Europe and does not operate in the USA or Canada.
Standard Delivery:
Delivery takes 7 to 14 business days, depending on the location.
The cost is fixed at €15.
DPD Express Delivery:
Delivery takes 3 to 9 business days and costs between €20 and €35.
The exact delivery period depends on your country and will be calculated at checkout.
Free delivery for orders over €199.
Customs Clearance
EU Shipments
There are no additional charges upon receipt for deliveries within the 28 EU countries, except for Switzerland, where customers are responsible for taxes and customs fees. We do not refund fees related to customs, taxes, or clearance charged by government authorities or related parties.
Warranty
We offer a 6-month warranty on all products.
Due to the nature of our products, all devices should be regularly cleaned to avoid issues with the heating blades and other components.
The warranty does not apply to devices with visible damage caused by the buyer, such as liquid damage, drops, or broken parts. If the warranty is valid, we offer free repairs or replacement of broken parts, but shipping costs for sending and returning the device are the customer’s responsibility.
We will replace a device only in cases of DOA (dead on arrival) after receiving the defective product.
Return Policy
Due to the nature of our products, we cannot accept returns unless the product is sealed in its original packaging. The cost of return shipping is paid by the customer.
Stickhaven llc.
Tobacco Sticks and Devices Store
2021 © Stiskhaven llc. All Rights Reserved
Our team is always ready to help
❗️All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. “IQOS”, “Terea”, “Heets”, “Delia”, “Marlboro”, and “Heatsticks” are registered trademarks of PMI (Phillip Morris International Inc.) in the United States and/or other countries. “GLO”, “NeoSticks”, and “Kent” are registered trademarks of BAT (British American Tobacco) in the United States and/or other countries. This site is not endorsed nor affiliated with PMI (Phillip Morris International Inc.). This site is not endorsed nor affiliated with BAT (British American Tobacco).